Privacy Policy

Last updated June 01, 2025

This Privacy Notice for Compass Music C.I.C ("we", "us", or "our"), describes how and why we might access, collect, store, use, and/or share ("process") your personal information when you use our services ("Services"), including when you:

  • Visit our website at https://www.compass-music.com or any website of ours that links to this Privacy Notice
  • Engage with us in other related ways, including any sales, marketing, or events

Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at geraldine@compass-music.com.

Summary of Key Points

This summary provides key points from our Privacy Notice, but you can find out more details about any of these topics by using our table of contents below.

  • What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use. Learn more about personal information you disclose to us.
  • Do we process any sensitive personal information? We do not process sensitive personal information.
  • Do we collect any information from third parties? We may collect information from public databases, marketing partners, social media platforms, and other outside sources.
  • How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law.
  • In what situations and with which types of parties do we share personal information? We may share information in specific situations and with specific categories of third parties.
  • What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information.
  • How do you exercise your rights? The easiest way is by submitting a data subject access request or contacting us. We will act upon any request in accordance with applicable data protection laws.

Table of Contents

  1. What Information Do We Collect?
  2. How Do We Process Your Information?
  3. What Legal Bases Do We Rely On?
  4. When and With Whom Do We Share Your Personal Information?
  5. Do We Use Cookies and Other Tracking Technologies?
  6. How Long Do We Keep Your Information?
  7. Do We Collect Information From Minors?
  8. What Are Your Privacy Rights?
  9. Controls for Do-Not-Track Features
  10. Do We Make Updates to This Notice?
  11. How Can You Contact Us?
  12. How Can You Review, Update, or Delete Your Data?

1. What Information Do We Collect?

Personal information you disclose to us

In Short: We collect personal information that you provide to us.

Personal information may include:

  • Phone numbers
  • Email addresses
  • Debit/credit card numbers
  • Billing addresses
  • Contact or authentication data
  • Contact preferences
  • Names

Sensitive Information: We do not process sensitive information.

Payment Data: If you make purchases, payment information is handled by Skiddle (privacy policy).

All personal information provided must be true, complete, and accurate.

Information automatically collected

In Short: Some data such as IP address, device type, and browser characteristics is collected automatically.

Examples include:

  • Log and usage data (timestamps, pages viewed, errors, etc.)
  • Device data (hardware model, OS, carrier, etc.)
  • Location data (GPS or IP-based location, depending on device settings)

Information collected from other sources

We may also collect information from public databases, marketing partners, affiliates, social media, and other providers.

2. How Do We Process Your Information?

We process information to:

  • Respond to inquiries and provide support
  • Send administrative information
  • Fulfil and manage orders/payments
  • Request feedback
  • Send marketing and promotional communications (with your consent)
  • Deliver targeted advertising
  • Identify usage trends
  • Measure marketing effectiveness
  • Protect vital interests (e.g., prevent harm)

3. What Legal Bases Do We Rely On to Process Your Personal Information?

Under GDPR/UK GDPR, we process your information on these bases:

  • Consent (withdraw anytime)
  • Performance of a contract
  • Legitimate interests (e.g., marketing, improving services)
  • Legal obligations
  • Vital interests

4. When and With Whom Do We Share Your Personal Information?

We may share your data with trusted third parties, such as:

  • Ad networks
  • Social networks
  • Marketing tools
  • Retargeting platforms
  • Analytics services
  • Hosting providers
  • Payment processors
  • Communication tools

We may also share during business transfers (mergers, acquisitions, etc.).

5. Do We Use Cookies and Other Tracking Technologies?

Yes, including:

  • Cookies
  • Web beacons
  • Pixels

We may use Google Analytics and similar tools. You can opt out at Google’s opt-out page.

6. How Long Do We Keep Your Information?

We keep data only as long as necessary, typically no longer than 6 months, unless required by law.

If not needed, data will be deleted or anonymized.

7. Do We Collect Information From Minors?

We do not knowingly collect or market to children under 18.

If we become aware of such data, it will be deleted.

8. What Are Your Privacy Rights?

Depending on your location (EEA, UK, Switzerland), you may:

  • Request access, rectification, or deletion
  • Restrict processing
  • Request data portability
  • Object to processing
  • Withdraw consent anytime

For complaints, you may contact your local data authority.

9. Controls for Do-Not-Track Features

Currently, we do not respond to DNT signals as no standard has been finalized.

10. Do We Make Updates to This Notice?

Yes. Updates will be indicated by a “Revised” date.
Significant changes may be announced via email or website notice.

11. How Can You Contact Us About This Notice?

Email: geraldine@compass-music.com
Mailing address:

Compass Music C.I.C
32-40 Tontine St
Folkestone, England CT20 1JU
England

12. How Can You Review, Update, or Delete the Data We Collect From You?

Depending on local laws, you may request to access, update, or delete your personal data. You can submit a data subject access request for this.